All I wanted was a new battery for my watch. This was done, but after the repair, the stopwatch wouldn't reset to zero. On taking it back and asking to have it repaired again, I was told I would have to pay to have their mistake fixed. I took my business to another jeweller, and won't be going back.

Approximate cost: $40

I bought my husband a watch for Christmas. At the time, the salesperson told me it was a diver's watch complete with a bezel (dial on watch face) for diving. My husband went swimming with the watch on (in shallow water) and the watch got water in it. We had not opened the watch or changed the battery since purchase. When I took it back, with my receipt, they would not replace the watch of give me a refund. They said because I bought it on sale, it had no warranty and would not be replaced. They did not mention this when I bought it!
They offered to dry it out or do a water pressure test, but I would have to pay $20-$40 each for this and this would not stop the watch rusting, as it had salt water damage and may still rust! I got the details for the owner of the shop and it was not until my husband rang her and he mentioned Consumer affairs that she offered to replace his watch.