I love tiger airlines better that virgin or qantas. Never had problem with my flights and have less ear pain compare to other airlines.

I would rate it between poor and satisfactory but the fare raises its value rating and so it just gets a satisfactory. I had a very very unpleasant service there recently when I missed boarding by a few minutes. They let two people though before me but not me and the manner in which they communicated to me that I couldn't go through was unacceptable. There are ways to speak to people and I think that politeness is a necessary skill that their staff ought to get a certificate in.

Dreadful. 1 star because there is no lower score.
I booked with tiger to fly a friend to Sydney for a special surprise meeting with his race car driver hero. I booked tiger because the flight time suited better than the other airlines not for price. Everything was arranged but when he arrived at the airport tiger staff said they had cancelled the flight and he could get on the next available flight but this was the following day!! I always wondered why tiger had a to show dedicated to showing how terrible their customer service was, but now I agreed. My wife previously booked with tiger and told me how bad they were because of their service and unhelpful staff. I've heard enough stories to know I will never fly with them. When looking at we jet I never even consider any tiger flights just jetstar and virgin.

Approximate cost: $100

My partner and I booked flights with TigerAir to fly from Brisbane to Sydney on the Thursday afternoon before the long Easter weekend. Three hours before the flight they advised that the flight was cancelled due to engine problems. We called immediately to find out what solutions they were going to offer us and they advised that they had no solutions and would refund our tickets in a month! Not only did we have no flight to Sydney at the beginning of the Easter weekend, but we had to pay an extra $300 to buy flights to Sydney for that evening as well as were 3 hours late arriving at our destination due to having to find another service. I've complained to TigerAir about their service and the fact that they did nothing to help their customers at the start of a very busy weekend, but they don't care and won't offer any compensation for the new flights I had to buy. If you're thinking about flying with TigerAir, don't! It's not worth the savings as ultimately you'll be either delayed, as I have been several times, or have no flight and have to find an alternative solution from your own pocket.

We flew with Tigerair on our recent trip to Melbourne. Everything ran very smoothly and check-in was easy enough. Our flights were all on time and they were very cost effective. My only issue was the lack of professionalism of some of the staff, both on the plane and in the terminal. While on the plane and doing cross-check/safety talk they were laughing with each other in a very childish manner. Also at the Tigerair terminal while we were waiting to check in for our flight home, a passenger (who was late for his flight) abused one of the desk staff, while I do not condone the passengers immature swearing and abuse, the desk staff rallied him up, made inappropriate comments and laughed him out of the terminal clapping their hands. I thought this extremely unprofessional, especially with all us other passenger there to observe this scene.