2 reviews about Total Beauty & Laser Clinic

verified email - 25 Feb 2013

I don't like making an account just to submit a review, but the experience was so infuriating that I feel I must review just to let off some steam.

I visited this place using a Cudo voucher and have had an unflattering experience. The owner was fairly nice, but I definitely felt that I was receiving low quality attention and treatment because I was using a voucher and did not express interests in purchasing what she was selling me.

While I was undergoing treatments, nothing was explained to me and I was nervous since I don't know what will happen and I just didn't want to be scarred afterward! I had to really push and question my beautician continuously to make sure it was safe! The entire experience was awkward. I was only in my underwear and I guess they are used to seeing people naked, but I am definitely not used to flaunting my pot belly and they did nothing to ease this. When I was lying on the bed, they offer no towel to cover myself and expect me to lay there in my underwear.

As part of the voucher, I was supposed to receive a 45 minutes sauna treatment, but it was a measly 15 - 20 minutes treatment, every time. I left the sauna before the lady that was there before me! I had the RF and lymphatic drainage done and there was no results! I was not expecting much, but there was nothing to see!

Furthermore, I was expecting my last appointment to end with comparison of results from my experience with going to such places. However, I left having no one seeing me out (every time) and no one measuring my treated body part to see if there was any difference.

The only reason I give "Service" two stars is because the lady that was performing the treatment was very nice even though she did not explain anything to me. I'd say this is mainly because she is not fluent in English. But I have a soft spot for nice people!

Definitely will not return and I honestly don't recommend this place to anyone. Even using the Cudo voucher, I felt ripped off and overpriced. It was definitely a waste of money.

Approximate cost: $249

Anonymous
verified email - 17 Jan 2013

The treatments I had were a lot easier that I thought, and the results were great. The staff were really helpful, I had to chnage a few appointments and they were always really accommodating.

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