Hi John, thanks for organising the move for me. The two boys were fantastic.
Please pass on my appreciation to them.
Cheers
John
We have moved with Transcorp four times now. The first two were good and they did well. The third we had two very expensive items broken and no compensation or even apology but due to previous experiences gave them a chance. Our most recent move this weekend they lied and charged us for an hour and a half more than they did, that's $200 extra and will not refund the money and deny that they took less time. I am currently brinigng this to Consumer Affairs through a formal complaints procedure to get our money back. Not to mention that they turned up an hour and forty minutes late. To pass this onto other customers DO NOT GO WITH THIS COMPANY. They lied about their time and the internal complaints procedure is completely inadequate and the company takes the side of the removalists even with hard evidence.
Approximate cost: $738
Hi Bee Bee,
I have received and email regarding your review and it does come as a surprise as I just looked into your job file and there is clear information regarding the sign proof of and the charges seem correct. I therefore must assume that you are disputing the signed paperwork performed by your partner, is that correct? It reads you had card issues and ended up paying by cash (the correct amount too)
There is also no record of damages and this review is the first mention of it!!
Anyway I will ask some questions tomorrow to help get to the bottom of your concerns as we don't like to have any unhappy customers. This is why you may have had a couple of staff try and resolve your concern (reading the job notes). All of our documents are transparent with costs and charges. We are one of a very few companies that publish rates and conditions of bookings without issue. Regardless I'm sorry for any inconvenience this has caused you and whilst I will also look into your concerns I kindly request you find time to read your quote and booking confirmation. Speak soon John C and call me on the work number if required.
Hi Bee Bee, We have spoken about your matter and the removal team estimated the finish time incorrectly as your husband had to leave before the job was completed. I have taken action and sorted this misunderstanding and a credit has been applied to your account. You have stated that this solves the dilemma on the day and you are total satisfied. Your review still appears after you mentioned that you would take if off. Regardless thanks the same and sorry for any issues on the day.
Dear Adam,
Customer has requested to thank Shane and Kennedy for their outstanding effort and professionalism on this jobs .
Customer booked in job at the last moment and needed our help ,we have before extremely well and have won the hearts of our customer.
Many thanks for doing a great job
Guys were efficient quick and came in under what I thought I would spend.
Regards
Fabio
Crown Customs Services Pty Ltd
Hi Adam,
Recently my husband and I used Transcorp as our removalist for an interstate move and I just wanted to say what great service we received.
From your initial competitive quote, through to revised quotations with Glen (who was very patient with the variables of the move) and finally the actual move with Mohamed (who was professional, efficient and helpful), the whole process was hassle free and all our furniture arrived safely (which was most important). So we wanted to say a big thank you to all involved.
We certainly won't hesitate to use Transcorp again and you will have our highest recommendation to friends and colleagues when they need a good removalist.
Regards, Helen
Hi Xavier
Sorry it has taken me so long to send this letter, but we have finally moved in and settled.
We were very happy with the excellent service we received from yourself, office staff and our removalists Manassa & Ryan who were fantastic.
I will recommend Transcorp Removals to everyone and now my brother Ugo is using your company this month.
Kind Regards
Linda Simonis
Hi Stefanie and Xavier
Please pass on our thanks again to Paul and Abe who moved our belongings today. They were courteous and efficient, and did a great job.
Regards,
Vici Jacobs & Christian
Dear Adam & John,
I just wanted to let you know
that I was very pleased with the
way the Big Move went,.
Everything happened on time.
The pick-up was smooth and likewise the delivery.
Mat, Kyle and Will were all first rate -
very smart when it came to unloading -
and putting everything down in the right place.
And good at remembering where smaller
items were. Nothing misplaced or broken.
Peter was also just fine, delivering
the cars - very efficient.
I hope I will not need to do
another such move for quite a long time.
But, if I ever do need to do so, would
be very pleased to use Transcorp
once more.
And I would certainly
recommend Transcorp to others -
and especially the Team who did
my move.
Feel free to quote me -
and pass on my thanks
to Kyle, Mat & Will -
and Peter.
Kindest regards,
Richard
Transcorp moved us from Box Hill to Camberwell and were brilliant. Professional, efficient and considerate. I would definitely recommend them
Approximate cost: $120
Hi John
Your crew just finished up, Justin Manoli and Will were terrific.
Cheers
Ps Hope to use the same crew if possible in December when we move back home.
JB
Tuesday to Thursday Melbourne Removal Special
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