This agency had managed 2 of our properties for 7 years and basically promised a lot but delivered very little for their management fees. We terminated our agreement March 2017 after they failed to sort out rents that were either not collected or not paid to us since November 2016, and water usages back dating to 2015. It took us till November 2017 to recover most of the outstanding monies from True Blue, and when the new owner of a property we sold terminated their agreement, they conveniently informed us that they no longer manage the property so they will not be chasing any more outstanding monies. Fair Trading was the only option to us, but as this will only increase our heartache longer we decided not to pursue it any further. More people need to be aware of their lack of attention to managing properties, communication skills and the lack of suitably trained employees with the knowledge or skills to effectively handle property management in the years they had handled our properties in the last 2 years of our dealings with them. We had requested the agency end of financial year statements for the year 2016-2017, and that was even too difficult a task for them to carry out..........

p.s The one start rating is there as it would not let me post without any stars...........

True blue realty are a small business, however, this is no excuse for the bad service we received. Inspections missed and or carried out late, water bills lost, actual rent payments lost, not a great business.