9 reviews about U Blinds Australia

verified email - 22 Dec 2022

I have a quote in writing they over charged me by $700 and made 2 extra sheers I never asked for . Even the curtain they made is way too short . Needless to say it’s getting handed to consumer affairs

Approximate cost: $5100

30 Jun 2021

I was very pleased with Lea and Ned who came and installed my shutters, they where very professional came in did the job no fuss and and good job done. Cleaned the mess and cleaned up after themselves, I was so happy with their service and the shutters looked fabulous I know they travelled from Brisbane to Gold Coast and still on their way to Mt Tamberine, hard workers need to be kept, so happy thankyou.

verified email - 16 Oct 2020

Very unhappy with award winner sales man's behaviour! Being our 3rd quote and advertised at 40% off and still come in dearer than competitors, he asked if we were happy with the quote and when we replied no as we assumed it would be 40% off the previous 2 quotes give or take depending on their purchase price, he took his arse in is hand like my 12 year old when not happy being told no! Not only did he try to convince us that the company marketing is true it is other companies not being upfront! He stormed off out the front door & when I tried thanking him for his time he cut me off with "YEAH SEE YA"
I called the office only to be cut of mid sentence by the admin and told they will get sales management to call.
WELL still no call!
ABSOLUTELY UNPREFESSIONAL! No surprise after reading reviews!

Approximate cost: $9500

verified email - 09 Oct 2020

Jim State manager great person and spot on with measurements for whole home of new blinds and shutters. Jamie installer lovely humble person and excellent workmanship. Was not cheapest quote however the quality was far better than other samples shown by other companies.

jades677 19 Mar 2021

Why has this review for 5 stars been entered twice on different days, but clearly by the same person? highly suspicious.

verified email - 26 Jul 2020

Jim State manager great person and spot on with measurements for whole home of new blinds and shutters. Jamie installer lovely humble person and excellent workmanship. Was not cheapest quote however the quality was far better than other samples look at.

verified email - 08 Jul 2019

Fantastic quality,price and service.Absolutely thrilled with how they look.Would recommend ublinds to anyone.Carl installed them perfectly.Will definitely order again.

Approximate cost: $1200

verified email - 21 Jan 2018

Worst decision I have ever made. I ordered in July 2017, end of January 2018 and still waiting. I have to call weekly to keep on their case. They don’t return phone calls so I had to put my phone on private so they didn’t know it was me. Still to date my order is not complete. Once they have your money they are no longer interested in providing the service or product that they claimed to offer. I Wish I had picked any company but ublinds. Don’t make my mistake

Approximate cost: $8000

View all 4 comments
lucyj755 11 Nov 2020

@juless740 Im in the boat. UBlinds is the worst company I have dealt with. Installers cancel last minute, UBlind staff are rude and unhelpful and we too are still waiting for our job to be finished. Incredibly incompetent!

juless740 11 Nov 2020

@ Lucy740, funny you should say that; managed to get an install date for yesterday (after a lot of my time and energy) only for the installer to call me an hour before he was due to arrive to let me know that he wouldnt be coming! Beggars belief.

lucyj755 11 Nov 2020

We probably were scheduled for the same installer. I insisted on UBlinds sending a replacement installer as my husband had taken the day off (unpaid) so he could be home. UBlinds sent a TV/Antenna guy in a banged up old Magna, no uniform to complete our job. Apparently this installer had been contracted by UBlinds for only two weeks. This guy arrived at 12.45pm left again to get screws from Bunnings and ended up metalling the wrong shutters on the wrong window. It gets worse as our job is still not completed - I am currently awaiting a call from someone at UBlinds who actually cares and will get our job complete. In the meantime, the power remains with us. We wont be parting with the remaining balance until this job is complete Nd in the meantime I am spreading the word about how utterly hopeless UBlinds are.

verified email - 12 Nov 2017

If I could tear down the blinds & get a full $10k refund, I would do it & start again with another company.

I would not recommend this company. They took my money and did not finish the job. They did not return my phone calls or keep appointments. I have never experienced such a low level of customer service in my life as I have recently with UBlinds.

I wish I had read these reviews in advance, I think I could’ve saved myself the stress & hassle. I found the agents to be lovely, they took the measurements & payments details but I never heard from them again. I found there to be no end to end customer service or account management. I received no communication and no updates regarding the delay. My blinds were over 3months past the date that the sales agent committed to. When I called the 1300 #, I was referred to the installer didn't return calls or texts either.

I also found the blinds to be cheaply made, I have had multiple motors fail on my motorized blinds. However, even though they are within warranty, I refuse to deal with UBlinds again & have had to source an alternate motor (this time after completing due diligence!)

Common themes here: lovely rep took my order, the order was not delivered until months after promised when it was delivered, there were defects, they didn't take calls from me, they didn't communicate with me, when I finally made a complaint they blamed all issues with their company on me. They have also started to chase me up repeatedly to collect money – all while my order is wrong and incomplete.

Approximate cost: $9999

verified email - 09 Feb 2013

Offering all the blinds, shutters and awnings for home or business. They have a huge choice of colour options and the service was great. Came out (Slightly late for our appointment) and did a full measure and provided many options for us to choose from. No hard sell, just offering what was available to suit our needs.
I did shop around before committing to this company - there prices were not the best but we felt that what they offered product wise was superior to the other companies.

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