Urban Grooves

check icon 3.4 (26)

Reviews for Urban Grooves (26)

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3.4
26 reviews
5 star icon
3
4 star icon
11
3 star icon
7
2 star icon
4
1 star icon
1
Service Rating
3.5
Quality Rating
3.5
Value Rating
3.2
Linda B.
1 review · 600 points
verified email - 21 Feb 2024
Service Rating
1.0
Quality Rating
1.0
Value Rating
1.0
Bad service

Been supporting Urban groove for 15 years. Booked a table for four three weeks ago and when we turned up they had double booked our table. Offered us another table which was not appropriate for our business meeting, but refused to offer the other table to the other people. I found that extremely rude. The manager who booked our table turned her back and didn't even offer an apology. The service has gone down drastically over the last couple of months. Have to usually ask can we have water. It seems that when you become a regular they disrespect you. The key word in hospitality is hospitality, doesn't matter how you feel on the day you welcome your customers and respect their patronage. So we took our selves to Infuse spent $300.00 on our meeting, had a brilliant meal and really good service. Won't be back.

verified email - 20 Mar 2017
Service Rating
4.0
Quality Rating
3.0
Value Rating
2.0

I've eaten here a few times now, and it's alright but too pricey. Service is always fantastic, waiters are all very friendly and attentive

Approximate cost: $30

verified email - 10 Feb 2014
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

Always busy and bustling whether you're here for breakfast or dinner. Urban Grooves is a bit of an institition in Greensborough. A regular catch up spot for many locals, however it can sometimes be a bit overpriced compared to other cafes in Montmorency or Eltham. Quality of the food is good, mostly bistro style. They also have a full bar and good range of cakes for dessert. It's worth booking if you're going for dinner as it sometimes books out.
There is plenty of parking available behind the shopping strip of in the Plaza Target carpark, as there is no street parking on Main Rd.

verified email - 28 Jan 2014
Service Rating
4.0
Quality Rating
5.0
Value Rating
5.0

Only been here once but I'll definitely be back again,really enjoyed my cappuccino and I found the place very inviting,very busy when I was there but they kept up well with service

verified email - 14 Jan 2014
Service Rating
3.0
Quality Rating
4.0
Value Rating
4.0

Everytime i go the food is nice. Nice atmosphere and good coffee. Would just need to say that staff could be a bit more friendly and helpful. Otherwise, a good place to try

verified email - 01 May 2012
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

I come here almost every time I visit my family in Melbourne. It's the perfect place to catch up with a few friends, and it's cosy and inviting on a cold winter's day. The food is decent, if nothing super special, but it's always been a safe place to suggest when meeting people.

verified email - 03 Dec 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

I regularly meet up with friends or a coffee and cake at this place. The service is good however they do get very busy and at times it hard to get onto a waiter. The desserts are delicious!

verified email - 01 Dec 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Good service, good food, good atmostphere! A great place to catch up and meet with people! Recommended!

verified email - 29 Nov 2011
Service Rating
3.0
Quality Rating
5.0
Value Rating
4.0

Definitely one of the most popular cafes in Greensborough; they make excellent coffee, and have a wide and varied dining menu. Only two things let this place down - one is the price, where each dish is overpriced by maybe a few dollars, and the other is the service. Very rarely have we eaten there and had no errors made by the serving staff in procesing our order. One time we went there for my wife's birthday, and hey forgot to bring her meal out twice (we eventually got it free, and took it away with us as we were leaving). That said, as we have been back several times, one can easily overlook these minor shortcomings. A popular and trendy Greensborough favourite.

Approximate cost: $25

clarea228
#14 in Montmorency VIC
1 review · 200 points
verified email - 29 Aug 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Great food and service, everything was served promptly and we didn't have to book a table. Lovely atmosphere. Will be back again.

Approximate cost: $24-$30

verified email - 08 Jun 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The staff were really friendly, I got some take away cakes. They were delicious. Best cakes in a long while the lemon meringue was heaven.

Approximate cost: $20

verified email - 25 May 2011
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Under new management and you can tell! New menu with good variety & quality but still most things over $20. They do a GREAT coffee and the staff are really friendly. They have at least 5 high chairs and a good kids menu so family friendly. Also, at the moment Kids eat free on sundays between 5-7pm so great for my young family. They are happy to alter the dishes when not too busy as well.

Approximate cost: $22

verified email - 03 Dec 2010
Service Rating
4.0
Quality Rating
5.0
Value Rating
4.0

Food is always great, but on the expensive side. Good place to go for a coffee, but dinner is a little pricey.

Approximate cost: $20

verified email - 07 Jun 2010
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

Always beautiful food, and generally you can walk in with out a booking. We can use our entertainment book there which makes it great value. Always clean and tidy.

Approximate cost: $25

verified email - 24 Jan 2010
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

not many place like this in Greensborough, so usually quite busy any time of day. Attracts a fairly young crowd- guests a welcome to stay for a quick coffee or beer, or the whole shebang!

Approximate cost: $25

verified email - 14 Aug 2009
Service Rating
2.0
Quality Rating
1.0
Value Rating
2.0

Have dined here several times and it has been continually getting worse. Last night was the ultimate in poor restaurant management. My meal was literally coated in salt. You could see it all over the carrots, beans and the mash may as well have been salted chips mashed up. The chicken was bland. When I gave it back to the waitress (it took 15 mins for them to come to the table) she just offered me a free coffee. Never mind that I hadn't eaten! No apologies for a meal that wasn't bad due to my tastes but was literally over-salted.

Approximate cost: $22.00

verified email - 14 Jul 2009
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

We were regular breakfast customers until they recently changed their menu and prices. We had enjoyed the breakfast menu but the quality from week to week varied. I have also been there for dinner and thought the dinner menu was very limited and would not go back for dinner again.

verified email - 31 May 2009
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

Great place for breakfast or lunch- i feel the selections for dinner are very limited though. The food is nice and not overly pricey. Very popular with the young ones but not a place to dine as a family. As far as service goes- uni students trying to make a buck so not very attentive or eager to please service wise.

Approximate cost: $15-$30

verified email - 30 Apr 2009
Service Rating
2.0
Quality Rating
2.0
Value Rating
2.0

Overall disappointing experience. Have been there for coffee and dinner and have left on both occasions feeling less than impressed. Would not go back again. Staff were polite but not very attentive, several times someone from the table had to get up and ask for service. Food was over priced and very poor.

verified email - 14 Jan 2009
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

My wife and I often go to Urban Grooves for lunch. Extensive choice on the menu and we have never had a bad meal - always very impressed. Can get very busy and noisy during dinner service so we only go now at lunchtime. It is not the place to go for a cheap meal but if you are prepared to pay a little more it is very enjoyable. We have always found the service to be good.

Approximate cost: $20.00 plus

16 Jun 2008
Service Rating
2.0
Quality Rating
3.0
Value Rating
2.0

The entrees and alcoholic drinks, as well as the non-alcoholic drinks are great, however the mains were very disappointing. I used to only go there for drinks, as the food is nice, but very average.

verified email - 09 May 2008
Service Rating
5.0
Quality Rating
4.0
Value Rating
3.0

We live very close so are very frequent customers both for a meal at lunch or dinner or just for a coffee. Service is always prompt and speedy. Good variety on menu but is a little pricey since they revamped the restaurant and menu. Used to be more a cafe but now prices of food are definitely more like a restaurant making it pricey for a light lunch or coffee and a snack. But reasonable for a full meal. Great atmosphere.

Approximate cost: $20

verified email - 15 Mar 2008
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

A cafe`with a modern atmosphere suitable for all ages. Lovely breakfast menu and always welcoming of parents with young children which is hard to come by these days. Have been a regular customer for many years and will continue to do so in future. Should be more places like this in the northern suburbs.

Approximate cost: $15-$20

verified email - 23 Nov 2007
Service Rating
3.0
Quality Rating
2.0
Value Rating
3.0

The staff try hard but the food is barely average. In fact, the last time I was there I was violently ill afterwards, but hubby was fine so maybe it was just me. The concrete floor means the place echoes with everyone's voices so it's a noisy space.

Approximate cost: $18.00

verified email - 07 Oct 2007
Service Rating
3.0
Quality Rating
4.0
Value Rating
3.0

I've had a couple of good experiences here. The food is good, the price is a bit high although still acceptable, and the vibe is really funky. It's actually like being in a trendy cafe/restaurant you'd expect in chapel street or lygon street but out in the suburbs - a bit of a surprise really.

Approximate cost: $28.00

verified email - 30 Sep 2007
Service Rating
3.0
Quality Rating
3.0
Value Rating
2.0

This place is always packed out, but I'm not sure why. The menu is very predictable and surburban, except that the prices are veyr high. The service is not great - friendly but not very genuine. There is veyur little atmosphere and the majority of the seating is uncomfortable.