Dean is the rudest man I have met. I ordered parts, rang several times to see what the situation was with NO return call. When Dean finally rang me back, I said that I rang 3 times and no one returned my call. His response was "ok, whinge whinge" I than said that I was the customer so why are you saying these things, his response was, "so you're the customer, and you want special treatment?" I will not be spoken to by anyone, so I hung up.
Do yourself a favour, don't bother unless you want to be abused for being right. If I could give a negative star, I would.

Love this place. Firstly, read my other reviews on issues getting a new mirror for my Vespa. Not a difficult task as it turns out, as the guys at Vespa House fixed it in an hour. They were friendly, apologised about the other service centre I had been waiting a month for, and made my minor repair hassle free. The repair cost much less than I anticipated, labour included with the mirror, and they fit me in right away - call one day, in the next. I was so pleased I have now booked in a service with them. I'm not taking my Vespa anywhere else again. Family-run business and people who know what they are talking about! Fantastic..

Approximate cost: $78.00

I bought a Vespa 2nd hand which was originally a Vespa House purchase. I have chatted with Frank and had a minor repair done which I could have been taken advantage of on but their HONESTY saved me plenty. I have bought accessories at prices unmatched elseware and am due for a 10000 service and brake work which I would only have them do. Frank's a great source of knowledge (and a bit of a philosopher) and makes you feel very wlcome. Great place !

Approximate cost: $400

Having a delayed mid-life crisis, I decided that turning 50 was the impetus for fulfilling my long-held desire for, no not an MG or a new partner, but a snazzy Vespa scooter. After checking around Melbourne and Ebay for prices on new and secondhand scooters, I ended up at Vespa House discussing options with Frank (who confessed to buying a Mercedes for his 50th birthday!). His business has certainly taken off since the first time I checked it out in the early 1980s but it is still the same in terms of selling and servicing almost exclusively Vespas. After a lot of procrastination, I went in one day and asked what he had that I could ride off on that day. I chose a scooter that wasn't quite the demure colour I had anticipated but that's impatience for you and I have learnt to love my dragon red wheels. It's been back a couple of times for servicing, a trouble-free procedure with the use of a battered 50cc scooter for the day thrown in. There are always a few classics in the workshop and while it's fun to look at them, my fully automatic LX150 with electronic ignition and security is far more practical for me.