1 review about Victorian Shutters & Shades

verified email - 22 Mar 2013

We had Victorian Shutters & Shades install both internal and external blinds to our new home. What we really appreciated was they offer much more than a measure and quote service. A member of their staff gave us some terrific design advice and also assisted us with choosing the right materials to deal with heat and light.

I felt the actual installation of the internal blinds was a little rushed and the overall cost was by no means cheap. But the finished work is terrific and everyone we dealt with was friendly and patient as we worked through various fabric and colour options.

We are thrilled with the results and happily recommend Victorian Shutters & Shades. The cost below is for 10 internal windows and 2 external blinds, but several of the internal windows ended up with multiple blinds due to their size.

Approximate cost: $9,000.00

davidc351 22 Mar 2015

We have ordered blinds from this company in November of 2014. Despite repeated attempt we did not receive the blinds. The initial advice and consultation was very professional. We we very happy until the blinds never arrived!!! We are now battling for the deposit money to be returned. In short no shades, thousands currently in limbo. Many emails with lots of excuses for no shades and keeping the deposit. Be warned. Stay away.

davidc351 28 Mar 2015

We have now after many emails and much correspondence got the $4811 deposit returned. Blinds we not forthcoming. But the deposit was returned 4 months after ordering.

davidc351ordered a series of external awings from me as quite rightly reported.Unfortunatley we were unable to get these products installed as we wanted to,due to an accident I had suffered which meant I was unable to climb up tall ladders or lift heavy awnings to allow completion of the job. I was more than happy for the customer to cancel the order, even though I had already spent thousands of dollars obtaining the blinds. I did not have to allow this cancellation, but I thought it was better than trying to complete the project and have this customer upset. I did advise that it would take some time for this large amount to be refunded, but I was happy to do so. Despite my best efforts, I endured continual threats and pressure from them, which were totally needless, to try to get me to pay them back more quickly than I did. Also this review is totally inappropriate, as I was not ignoring my obligations at all. Some people just like bullying others to obtain an outcome in an unreasonable fashion. David Frearson

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