BEWARE: I was quoted - and agreed - $90 for a replacement part. However, without any further communication, was invoiced $330 for the same part once installed. On querying the amount, I was arrogantly accused of being confused, and trying to avoid paying the labour. No apology, admission of error, or seeking a reasonable solution - the only remedy offered was to remove the part (even after I've already paid the labour costs for it to be quoted and installed!). Extremely disappointing experience, particularly as we have valued their advice in the past.

I had dug up some lawn in our backyard and decided to trial some new turf to see how it worked with minimal watering. After researching online and talking to WaterPros, I settled on Sir Walter Buffalo. When I called Water Pros they said that they would order it in for me and then I could pick it up for no charge. Other places wanted to charge me a delivery fee even if I picked it up from them, because I only wanted 6m (small order). On the day that I was due to pick up the turf, they rang me at mid morning and said that someone had stolen some turf in the morning (it's delivered to their place and left unsecured) and that there wasn't enough left to fulfill my order. Without me asking, they then said that they will order some more turf in a few days and give it to me free of charge.

That was about 2 months ago and I am pleased to say that our turf is going very well and this winter we'll probably dig up more of our lawn and put in Sir Walter Buffalo in time for spring. And yes, we'll be buying it from Water Pro's.

Approximate cost: $Free