Changed agencies following a great property manager. She lasted months and then I realised my mistake. The agency failed to follow instructions for a 6 month lease during covid and committing me to a 12 month lease on a low rate, failing to advise me that I can be reimbursed money for water rates from tenants, sending tradesman out without my approval for no reason, failing to compare market property rates and advising me always to take a low rental return. I was always questioning what they were doing and arguing why they did what they did. If you have a property to rent, go elsewhere. I have now engaged CSREALESTATE ( https://csrealestate.com.au) who is knowledgeable and guided me to increase the rental return by 20% and I was able to be reimbursed for the water usage. Waterman and especially the Director, Kelly have cost me so much over the last few years and this is on top of Covid.

Approximate cost: $420

Watch out for these cowboys. Initially they were good. Then there was a change of management and it went down hill. When my unit came up to the end of a lease they were unable to find tenants. They had 2 on their books, exactly the same and next door to each other. Their 'expert advice' had a $30 per week price variation. This meant they couldn't find a tenant for mine.
Since then they have been inflexible, uncompromising, sneaky, difficult. Ring their receptionist and be greeted b a snarly and rude person. You can't actually talk to the general manager - email only. Not at all customer frendly. Don't bother calling on Saturday - they are closed!