Visited Watson Blinds and Awnings today in Fyshwick as I’m building a new house and wanted a ball park figure as to how much it was going to cost to install plantation shutters. Had my window measurements with me. Their showroom was fantastic. But I never got past the reception counter.
Salesperson said they don’t quote off plans and the home had to be completely finished before they would come to measure and give a quote. Then it would take up to 10 weeks from time of order to installation. That would mean 10 weeks in my new home with no window furnishings whatsoever. Would not even give me a rough estimate of how much it would cost. Never even bothered to show me any of features, options of the product. I had to admire from afar. Her manner was dismissive and one of disinterest.
I left to go across to a competitor and they were willing to give an interim estimate based on my plans- somewhere between $30-$35K. The staff was friendly, informative and showed me all the options. So now I have some indication of cost and time frame.
Another competitor I visited took a copy of my measurements and promised an interim quote in 2 weeks.
Another store I visited is sending a consultant next week to give me a measure and quote at my new unfinished house.
A smile and a welcoming, friendly and helpful sales approach costs nothing. Perhaps Watson’s is so busy they don’t need my business and a potential sale of $30K+.
Not good enough Watson Blinds and Awnings.