Didn't look after my things correctly

I booked a move this Saturday and was told the team would arrive between 1pm and 4pm, great, as I had thrown out 80% of my furniture and had one modular sofa, a fridge, 2 mattresses, a table, an elliptical and then numerous boxes and bags I thought awesome their website suggests 2/3 hours for a 2 bedroom furniture and I have less than that. They arrived at 5:30pm, then took 3.5 hours to move everything down a lift and a ramp using my trolley and at times would disappear for 30 minutes with no explanation. It took so long my mum with a shoulder replacement ending up helping them. Then we get to the new house, I told them we had two flights of stairs and made it very clear in the booking. We helped them, bought them dinner and did whatever we could because we could tell they were exhausted and slow. Then it came time to deliver the fridge as the final item and then I get a text for an invoice of $1295 plus numerous phone calls and then a lady who I have no idea who she is walks into my house demanding payment before they’ll bring the fridge up. Mind you this is now 11:30pm at night, I have had my entire day ruined by this inefficiently organised team and now I have some random woman telling me I need to sort out payment and show her or she won’t let them bring up the fridge. At that point I should’ve let them keep the fridge because not only did they take 40 minutes to bring it upstairs they then scratched it on the side on both doors, gave it 2 fancy new foot long dents on the front of the door and then managed to scratch the metal capping on my flooring when they put it in place.

Overall, probably would’ve had better luck paying my mum $1295 and giving her 9 hours to figure it out, she would’ve at least brought trolleys and paid for her own dinner!

Approximate cost: $1295

If you need to move house, call We Move Group.
Ask for Ruslan and Manwel specifically.
These two moved my entire two bedroom apartment down four flights of stairs and into my new house in 5 hours! They were efficient, respectful of all of my belongings and were genuinely nice guys.
I’ll definitely use these movers again in the future.

Moving three kids a husband and two dogs .
From Dee why to Mascot was giving me anxiety . Thank you We Move ! For making my big day such an easy process .I have used several other removal companies over the years .
They don’t even come close to my experience with you guys .
The team worked at a quick pace , they were professional and ensured my items were safely relocated .
I will definitely be recommending you guys to my friends .

Thank you We Move, the weather was so bad today. So I know it would of been hard to get my move done. I’m so happy it’s completed. All beds got put together, everything was moved safely and price overall was reasonable with the amount of stuff to move. Will be recommending you, when my friends and family need a move done :)

Rakan and his men where fantastic, on time and punctual they have respect and looked after my move 100%. I recommend this company and expecily Rakan he was very nice and took care of all my belongings definitely will use again.

The most friendly movers I've ever had! We Move Sydney moved us yesterday through the awful hot weather, and were positive and careful throughout the entire process! I'll definitely be moving with these guys again :)

Did my move last week on the 6th of Jan, thank you Gerard and Steven. Helpful with everything, communicated with me. Made moving so easy and stress free. Also thank you to the team in the office. So clear with everything and on top of everything. You guys are my go to company, if I ever need to move again or my friends need to move. I will now always recommend we move Sydney. Thank you guys

Sam he his colleague were great. Extremely punctual, careful with all our furniture, polite and nothing was to much trouble. Even managed to load our big garage racking without dismantling and move heavy gym equipment. Great work guys!!! Would definitely recommend and use again.

Moved over the weekend with two young boys and a dog so it was already chaotic but WEMOVESYDNEY just made it that much easier and less stressful. Handling my furniture with such care and appreciation. I would definitely recommend this company to anyone moving!