Westerfolds Sports Centre

4.6
based on 31 reviews

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31 reviews about Westerfolds Sports Centre

25 Oct 2015

This swim centre is fantastic! The reception staff were friendly and answered all my queries and explained all the policies of the centre. The classes are small with 4 children and the swim teachers are great at dealing with the children, giving them confidence through their patience...the snorkel and survival swim lessons are great and my son looks forward to going swimming every week... Thanks to Olivia and her dedicated staff for such a great service.

Approximate cost: $19

21 Oct 2015

If you are looking for brilliant customer service & friendly staff Westerfolds is definitely for you. Olivia the owner/manager of the Centre is very dedicated & passionate about all that is offered at Westerfolds & the customer always comes first. My 3 year old attends the swim school & absolutely loves it! Her swim teacher is lovely & dedicated to bettering the children in the class. I'm also a client of Eden Day Spa & am always extremely happy with my treatments & find Rachael the owner/manager professional, flexible & friendly.

Anonymous
06 Oct 2015

Westerfolds is an excellent swim school with excellent swim teachers dedicated to a small group of 4 kids at a time. The owner however is so unreasonably restrictive and rude especially when it comes to swapping classes (within the rules). It drives many parents there mad!

Approximate cost: $180

verified email - 26 Apr 2014

My boys and I have been attending lessons here for almost a year now and we are very satisfied. The pool is always clean and a nice temperature, the staff and teachers are friendly, helpful and knowledgeable. My boys have learnt so much already and love coming every week they are not scared of the water at all and are becoming more confident and stronger every lesson.

Excellent pool would highly recommend!

verified email - 16 Apr 2014

A dedicated children's swim centre that excels in the quality of the teachers and provides a fantastic pool for children to learn in.

My daughter has been attending lessons for a few years and I have had only good experiences over this time.

Highly recommended.

16 Apr 2014

I have been bringing my kids to lessons at Westerfolds for a couple of years now and have always been impressed by the quality of the teaching as well as the friendliness and helpfulness of the staff on reception.

My kids have excelled during their time there and we will definitely be continuing our lessons.

verified email - 11 Aug 2013

We have been going there since the beginning of this year and my girl loves it there. She has had 2 teachers so far and they are fantastic. Pool can be a bit small and I think more suited for pre-schoolers or up to grade 2. Changing room is adequate for 3-4 at a time and are clean. Front desk people are always helpful and polite.

verified email - 17 Jun 2013

Very small pool. Cramped change rooms. The admin staff are very rude when enquiring and when booking she was even more ruder. Felt very uncomfortable just being there. We were only there for one term as we had to pay up front! Didn't think they teach kids well. How ever my son did enjoy being in the water I now take him else where.

Approximate cost: $130

verified email - 12 Feb 2013

My kids have had lessons at Westerfolds since they were 3 years old, they are now 11 and 7. We have also had pool parties there for their birthdays. All of my experiences with this swim school have been pleasant. I am happy with the progress they have made with their lessons, and have no hesitation in reccommending this swim school to anyone. The pool parties were great, the staff were helpful there were no problems, my guests even booked parties after ours.

jd7 04 May 2013

I was the teacher in the pool this day. This ladies children had finished there lesson by there teacher. She then sent them over to join my lesson even though I had a full class of pre- school age children.
At no time was I rude. But I did tell her I could not take them. She continued to push her children for more turns pleading just one more, by this stage I had finished that lesson and moved on to my next lesson.this is when she was told it was finished. My responsibility is to the children under my supervision and care . NOT to some one pushing in to other children's lessons. All of the 30 plus children I teach that day had a wonderful time and all look forward to the crocodile every Christmas.

verified email - 14 Dec 2012

My two children had their first swimming lessons at Westerfolds and it was the most unpleasant experience. On their last day of term, they were treated to playing with the blow-up crocodile. As my children waited patiently in line for their turn other children to pushed in. I was expecting the instructors to correct this behaviour. Instead, it was ignored and when the lesson came to an end, those children got extra turns while my children were told that their lesson was over. My Son still in line asked for a last turn but was rudely turned away. I requested that they be given a last turn anyway and was dismissed by saying that the crocodile was already be deflated.

If you want to teach your children that this type of behaviour is OK then take them to westerfolds.

We will not be going back or recommending it to anyone.

Approximate cost: $180

oliviac5 12 Feb 2013

We have been going to this swim school for years and my kids cant wait for the end of term to play on the inflatable crocodile!

My experience was quite the opposite to what you are saying. The teachers are great and have always looked after my kids while in the pool.

But really, the crocodile is such a small part of this place it seems silly that you have focused so much on it? Really??

All I know is that my daughter wants the crocodile to be out every week, but not just at the end of the term.

Hi Ntri, thanks for sharing your experience. Having been part of various (similar) programs over the years, we can state with all certainty that many instructors struggle to deal with ill-mannered children and parents alike. An example of this was when our local educational group had swimming lessons, only to discover that certain (ignorant) parents allowed their children to partake in classes not paid for. Unbeknown to some caregivers, this type of (unacceptable) behaviour can cause huge issues for all concerned when an accident/injury arises. While we do not generally believe that it takes a village to raise a child, we all need to step up in order to teach children about what is (and is not) acceptable behaviour. Sad to say, but in many instances it is the well mannered, decent child who frequently misses out! Thanks again, Reeces

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