Worst customer service yd spencer street melbourne, guys please do not buy anything from this outlet they just know how to waste your time. I got a call from the sales person that my exchange product is ready and the staff working on Sunday have no clue and since it was an exchange has always they won't entertain you pathetic customer service

I love YD's shirts as they look really good and fit my partner well. What I don't like is how they communicate with customers and the incorrect charges that I had to incur. I ordered a pair of shoes from their website for click and collect. Later I placed another order for shirts + another pair of casual shoes. I received no notification other than order confirmation for the first order while second order was shipped properly. When i checked with the store rep, he said he hasn't received any other parcel yet and said that the shoes were in stoc k and that I should receive an email confirming that the order is ready for collection. After waiting for another 2 days, I logged into my YD. account only to see that the order was cancelled (on the day when I had gone to the store where the store rep had confirmed that shoes are in stock) and no notification (email or otherwise) was sent to me stating that the order was cancelled. When I reached out to their customer service, I was told that email was sent to me and that I should check my Spam folder which I had already done before reaching out to them. I fail to understand how can I receive an order confirmation, revert to my query but not a cancellation email. Clearly they did not send anything and the reason provided was that the items were out of stock when they were preparing for shipping but since then they have come back in stock. I couldn't believe it - how can they said order confirmation email saying order will be dispatched asap for out of stock items, then cancel the order for click and collect when the nominated store had those items in stock. I also told them that I was charged a different amount while the refund is less than the amount I was charged so if they are no fulfilling the order, I should get 100% of my money back. For over 5 days, I did not receive a revert on my email. After trying all avenues, i reached out to them on Facebook IM and I was told that the person handling my query was on leave so they didn't revert - Are you serious?? Then I was told that the reason they did not give me full refund is because they deducted Amex charges from the refund amount. Deducted charges for what?? I did not cancel the order, they did so why should I be charged even a single penny for something that is not being delivered. YD. you have lost a customer for good. If this is the way they make money (cancel goods and keep the credit card charges) then it is the most unethical company that I have come across.

Rude rude staff. Push to buy clothes. Have attitude. Will never go again and will give feed back to my other friends.

I was looking for a men's shirt and approched this shop with some discount displayed.It said that all shirts are on 50%discount..I picked one and move to counter to pay.The lady asked me to pay the full amount.Then i asked here ,there's no discount in this one?...She replied its new and cant give in that price.Not that happy with the price but still i liked that stuff .Ultimately, decided to buy even though i had to pay more.

A pricy mens clothes store. The staff are not what you'd expect for such high prices. My family recently went to buy clothes for a funeral, they were out of pants sizes so we had to return on the day of the funeral. Now the stupid boy running the store that morning refused our clothes which were already paid for! We were running late for the funeral because of him. My mother ended up shoving him to the ground! Pathetic service for such a critical event, showing no care for paying customers, not happy at all.

Approximate cost: $Too much

if they are on discount the value is great, if not, I prefer the other store than this one. I don't like sales in this store, sometimes makes me feel a little bit uncomfortable to shopping over there

Approximate cost: $100

Value for yd is not so great and the customer service is very bad in my opinion. This is because their staff is very pushy and gives little serious advice. The quality of yd is decent for the price that I am paying. In the end, I will only shop there during sales

yd is a mens clothing store. They have the best designs very suitable for different men . They price may be high but the quality is good. In this particular area , you can try on the clothes can if there is anything you are unhappy with , they can send it to an alterationist and fix it for you.

Approximate cost: $50