Over 2 months to complete kitchen, still waiting since July 2012 for rubbish to be removed, now have waited 3 weeks for a draw runner to be completed. Company wants me to do all the running around.

Approximate cost: $13000

When researching for a kitchen place we came across Zesta Kitchens. The staff appeared friendly however the receptionist was not very knowledgeable and not much help. We did end up purchasing our kitchen through Zesta. The follow up was non-existant and communication was lacking to say the least. We were very embarrassed when the cabinets arrived as scheduled and the driver asked about payment. We were not informed that the delivery driver was paid for the cabinets on delivery and this also happened when the tradesmen finished their work and asked for cash or cheque we had neither arranged. We thought that going through Zesta all would be paid to them and they pay it to the tradesmen. At the initial stage we were advised that we would get a letter about 10 days before outlining the process so not to worry about this, the letter still hasn't arrived. This was our first time renovating and not sure what the processes are and how to go about it and it feels like we should have done it all ourselves and not relied on Zesta to guide us as no real guidance was given. Another annoying thing is that the quote for the tradesmen were out a few hundred dollars, so with an already very tight budget and what we thought an accurate quote...allow a bit extra (the tiling will have to wait!) and one thing would be for Zesta to update the price list used for the quotes. The cabinet installer, electrician, plumber and plasterer were great, on time and did a good job. One sort of positive, the door knobs that I chose based on the display kitchen, were not the knobs supplied. When first bringing this to their attention I got little concern however when I went to the display centre is show that they were different to what I wanted and saw on display, Toby took the knobs from the display so that I could have the knobs to match my kitchen. Now the display reflects the product that will be supplied. Overall a bit disappointing but our kitchen looks great!

Approximate cost: $11500

we just went here for some advice and to see what was available to renovate our kitchen, but the staff were helpful, enthusiastic and happy to give us time to learn all we needed to know, thankyou