Reviews by rh461

This review is for Farm Fresh Organics, Rocklea QLD

verified email - 02 Dec 2023

Hidden costs

Very disappointed when we received our invoice only to find out that we had been charged almost $50 more than we had ordered/received (this was without 4 high priced items that they could not supply to us). There are hidden costs that they only have available on a whole other page. We were charged for a 3rd box, that had 3 things in it, it was tiny and easily could have fit in the other 2 massive boxes, with plenty of room to spare. They charge extra for veg/fruit and meat weight variance (we paid an extra $15 or so on weight varience alone), they charge extra for their packaging, extra for a 3rd box and Delivery. All of these charges arent available at point of order, it adds shipping and produce prices as you create your order, but then does not immediately state nor warn of the extra charges (dont expect them to mention it over the phone either). The owners were kind enough to refund back only $15 dollars, as they mentioned their is a page that lists these extra charges (ofcourse we are grateful we got anything back, as we are a small family living on only one income). Quality of our order has been great so far though which is why we are rating at 3, other than the bananas were all bruised and battered. Despite this we are happy with our order overall, but just beware of the Hidden Charges that your order will incur, especially if you live on a tight budget. It might be worth specifically asking about this, as it seems to be quite hush, even when creating your first order (usually this is information you would recieve freely and out of courtesy on your first order). Budget for an extra $40-$50 at the very least.

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