Reviews by richardl248

This review is for iiNet, Perth WA

verified email - 14 Jun 2015

IINET/Westnet Liars and Thieves, and Dirty Business Practices

Before moving house, I asked Westnet (an IINET company) if their broadband service would be available at my new address.
They said yes. They deliberately LIED!
After moving to the new address IINET/Westnet said that both the phone and internet services had been connected. Again they LIED! Neither the phone or internet had ever been connected at the new address. I have indisputable proof from Telsta that this is true.
But they charged my credit card for both internet and phone connections.
When I told IINET/Westnet that I had been charged for non-existent phone and broadband services, they continued to lie, claiming that all services were active.
Then they started charging my credit card for monthly phone line rental and broadband internet, which of course, neither ever existed.
After providing proof of IINET/Westnet’s fraud to the TIO, they admitted that IINET/Westnet broadband was not available in my area and offered a refund.
Over six months later, and has IINET/Westnet provided a refund.
NOPE, not a single cent!

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