I cannot remember how many times a potential client would come to Aussie Interconnect with a disaster story of a previous hosting company where they were not looked after, mislead and overcharged with hosting and development costs.
Often the process of getting the persons mess sorted out with correct ownership of the domain name, recovering their files, and restoring emails is lengthy however quick attention and professional manner ensured rapid solutions all round and a new and very happy customer getting a safe home for their website!