Reviews by ruthm125

This review is for Deol Moving Services, Melbourne VIC

verified email - 08 Nov 2018

I would NOT recommend this company ever, I booked a morning move between 8am - 10am called the first time at 10 when no truck had arrived, was told that they were just running late. I then called a further 5 times between 1030 and 130pm, I was lied to told they would be 15 min, then half an hour and several other excuses. I finally demanded to speak to a supervisor only to be left on hold for 15min and then told he was in a meeting that was more important than my complaint! I finally spoke to a female supervisor that confirmed that I had never been booked in the morning and that in fact the truck I had booked was no longer available as it was still at the previous job and they would need to find someone else to fill my booking. The truck finally arrived at 4pm, they had contracted out the job to another company. I had been left waiting all day, lied to and treated like a second class citizen because I complained. NEVER USE THIS COMPANY

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