I never once made a service complaint in my life, however, after what I just experienced from this company I want to warn anyone else out there so they are aware of the same tactics. In my opinion, the experience I received was poor conduct and misleading sales tactics.

I purchased a new fridge and simply needed the water connected to an already existing inlet. Everything was there. For a plumber, there could not be a more simple job. When scheduling the appointment I requested a ballpark price to ensure that I was prepared for the price (and wouldn't get scammed). This was refused as they quoted that they don't have fixed prices and that the technician will need to review on-site before they could price. I then asked for someone to call me prior to ensure that I wasn't going to get some excessive price quoted. Again, the operator said they would 'request this and put it in the notes but couldn't guarantee it. I reluctantly agreed to pay $132 for the callout because I knew it was a quick/small job and couldn't be more than 15mins work (how much could that possibly be??). When the service technician arrived, he walked me through their IPAD which did in fact have set pricing for the exact service that I was requesting. $875!!!! This is on top of the $132 I had already paid them. The service technician even agreed with me that it would take him no more than 15-20mins and almost looked ashamed at what he was required to quote me that price. Safe to say he was promptly asked to leave.

In my opinion, this company's sales tactic is to deliberately deceive the consumer by offering a low-mid callout rate, deliberately avoiding any further pricing discussions prior to arriving onsite, and then charging an excessive amount once they are onsite. For me, this lacks integrity.

If I wasn't already suspicious regarding this company's integrity, I've tried to contact their customer support team, nothing. I've requested callbacks, nothing. They have also turned off every possible review forum so that they can keep operating with these types of experiences unable to be shared.

I will be contacted the ACCC to report this company. Please watch out.