Do not use!!
I have had a horrific experience with them..
A technician assessed the machine as needing $300 in parts and 2 x hours labour and wanted to leave there and then and charge me $148. I requested that they spend the hour that I'd paid for disassembling the machine to save time on the repair job.
I found the parts elsewhere for $200 and, before ordering them, called Mr. Washing Machine representative and she confirmed the parts needed and that it would take 2 x hours to complete. On the strength on this quote I decided to fix the machine and ordered the parts.
When they came, I tried to book a technician and was then told it would take 5+ hours. I then had a hellish time trying to contact them for months trying to negotiate to meet in the middle and could never get through and email correspondence was ignored. When I finally got onto them they were aggressive, wouldn't let me finish a sentence and said 'how are you going to make me fix it?!' and said it would take 10+ hours to fix. The worst customer service experience that I have ever encountered. I called Consumer Affairs but it would take from 3-6 months to get a hearing at VCAT. After already not having a functioning washing machine for many months this is not a useful path to pursue. I don't think that it's right that this company should be able to get away with routinely treating customers in this way and hope that the ACCC, Consumer Affairs, the police or someone be able to hold them to account. The best thing to do is to simply avoid them at all costs.