This company was hired for my graduation. I purchased two photos with them, one with a frame and one without, totally over $350. I accidentally selected the wrong photo for the framed print (I had my eyes closed in the photo). It was my fault but considering that I was spending this much amount of money, I'd expected the company to reach out to me to double check/confirm my choice before printing the photo. The company never contacted me. The wrong photo was printed and framed. When I reached out to the company, I got a very late reply (I initially emailed them on 23rd September, followed up a call/email on 30th September 21). They didn't get in contact with me until I contacted them on 8th October 21, which they responded and suggested I buy another print. I thought I would get an discount considering this is my second time purchasing photos from this company - I am unhappy with my purchase for sure.