I would not recommend this business to anyone.
The sales assistant Shuchi (who claims to be the owner of the business) has refused to reimburse me of close to $2,900 that was paid for fabrics on my initial visit to the store. This was ordered without me discussing with the dressmaker directly first of all design aspects of the dress. Then deciding on what fabrics would best suit the look.
I changed my mind due to being uncomfortable with the way the transaction was handled so quickly and without any explanation.
The terms of business were not explained to me in any way. I was not shown any wedding gowns made by their recommended dressmaker for me and I felt I was forced into buying this fabric immediately without knowing the huge fabric cost I would be paying upfront and without being advised of the no change of mind policy.
D'Italia only provide fabric to their customers. They do not make the gowns themselves.
I was not provided with a calculation cost sheet or formal quote, I was not informed I would be paying for the full cost of the fabric on the day until after the funds had been processed.

I felt uncomfortable as I left the store - thinking back as to how the sale was made and how I felt I had been deceived.
Due to this, I cancelled my order within 6 hours of paying the deposit on a Saturday night and D'Italia have advised the material overseas has already been cut by the supplier. (within 6 hours of purchase) I followed up with this cancellation request the following day as soon as the store opened. I followed up again and again (my calls were not returned) and did not receive a refusal to reimburse my deposit from Shuchi until Wednesday 30-1-19
I have asked for a refund - D'Italia have refused to reimburse me. I was then advised that my materials would not be arriving until early April which would also not allow a dressmaker of MY choice enough time to make. D'italia will not allow me to discuss this matter with the owner Suzanna Zagon, instead advising me that the staff member Shuchi at the Malvern Vic store is the owner of this business.
I'm sure the owner of the business would discuss this with me more maturely than her staff have. I'm sure she would understand my situation and for the sake of good will I'm sure she would reimburse the amount in full.
At this stage I will not be getting married in my dream wedding gown as planned in July 2019.