I am writing a review on behalf of my friend. I have watched her under go an extensive process of correcting iinet's stuff ups. It has now reduced her to tears.
iiNet failed to deliver the modem. Due to the staff writing down the incorrect address, even though they had her say the address every time she called and staff failed to correct the address taken down.
THEN, finally, the modem arrived today.. After my friend had a conversation with iiNet staff this morning about them not charging her due to her not being able to use the service, wh ich they agreed, they have now charged her!
Calling them tonight, they have let her know that they actually billed her 2 days ago!
FOR A SERVICE SHE CAN NOT USE!
That is thievery!
Speaking to them tonight they also do not have, on their system, the same amount of money that have in fact deducted from her account.
STILL iiNet refuse to do anything.
Not acceptable!