Prior to Christmas 2020 re-glazing of entire home resulted in manufacturing damage/flaws in 80% of windows, and a triple door that doesn't slide as designed. The job and repairs remain uncompleted in almost 5 months. Apparently a time-frame can not be provided, and the promises for resolution on previous time-frames have well and truly expired.

Interesting and again, very disappointing response from the owner. See below.
I have contacted Solace Creations twice in the recent three weeks. Both times I identified who I was. I asked to speak with Karen, but was told that this was not possible. Out of frustration with my efforts to obtain a remedy I posted here and their google review.
I am more than a little surprised to read that the owner of Solace Creations disagrees with there being flaws in the glass as 1) I wasn't aware we'd given permission for her to attend, or that she had attended; and 2) the flaws were apparent to the staff member who had come to assess this in January 2021.

Approximate cost: $42000