Falsely accused by Mobile citi and LG of damage.LG G3 - bootloop Issues
I found out about the lawsuit about bootloop issues against LG in USA. However, I’m in Australia. That exactly the same issue I had with my phone. After sending my phone to LG under warranty. I never got a refund. But falsely got accuse of damaging it with liquid contact. My phone never been in contact with liquid. I had to send my phone to get repair 3 times within a few months. It’s an ongoing problem with LG flagship phones for several generation. Clearly it’s a manufacturing problem but the blame is pass on to the consumers so as not to offer a refund. Very bad experience with LG and Mobile Citi during the process of trying to get a refund. Which they never offered

If you leave them a poor review they will contact you asking me a long list of information. It's a strategy, hoping you don't have the information so that they have an excuse not to help. It's also a strategy to frustrate you with a long conversation so that you give up and won't bother anymore. However, since I have all the information, they came up with other excuses. [name removed] from Mobile Citi told me it's been a long time, he can't reopen the case. However, he also wrote his colleague [name removed] was unable to overturn the outcome when I sent my phone to repair while it was under warranty. The timeframe excuse does not work since regardless of the time you complain they can't overturn the outcome. They offer "credit/discount" if I purchase again from them. In other words, after they sell a crap phone. And you need to send them more money to get a compensation. A joke of a solution that they offer, it's ridiculous.

My advice doesn't waste your time replying them after leaving a bad review. They will only waste your time. I feel one star is being generous to them. I would leave zero star if I could.

Bought a phone from them. I had to send it to repair 3 times while under warranty. I had to spend my own money to replace a battery. And the 3rd time, they refuse to offer a refund and they asked for more money if I want it to be repaired while being under warranty. Twice they asked me for money for repair while under warranty.