If you need to transport your motorcycle do not use Fergusson Motorcycle Transport, also known as Motorcycle Express Australia.

After [we] booked and paid for the transport with them , they [did] not provide any information regarding when [the] motorcycle will be picked up, where it is at any given time, or when [we could] expect delivery.

After booking a pick from Perth to Adelaide on November 1st and paying in full on November 3rd, I received the bike one month later, on December 1st.

One month to send a motorcycle from Perth to Adelaide !

I was told by the previous owner of the motorcycle that it had been picked up by Fergusson’s on November 7th, and eight days later after I managed to speak with [redacted due to personal identifier] at their Melbourne office, was told it hadn’t been picked up yet.

As the [redacted due to personal identifier], I would have expected [redacted due to personal identifier] to have his facts correct and be aware it had been picked up.

Following from my contact with [redacted due to personal identifier] it became almost impossible to speak with anyone, and all of my emails and telephone call messages were unanswered.

They simply do not care, and do not possess any customer, communication or business skills.

I was offered a $200 partial refund on November 23rd, however as at December 16th, and as expected, it has not been paid and I now do not expect it to be.

Despite numerous emails asking when the refund will be paid, none have been answered.

Find another company to transport your motorcycle.