My daughter took my sick dog in for her scheduled operation only to be told that the money had to be paid UP FRONT. The dog was turned away. I'm a disabled pensioner with a disabled child. I can't afford to waste petrol. I rang them to express my disgust and was told that there must be a misunderstanding so my daughter rang them back to see. No misunderstanding. They definitely will not take the dog without prepayment. I now have a very sick dog which I've already spent $150 on with these incompetant people. I won't be going back. Don't waste your money like I did. All the awards in the world won't save your animal or the stress these people put you through.

Approximate cost: $900