Leave a review over at A1 Granny Flats Review group on fb

We are currently building with A1 Granny Flats. Communication and keeping us informed about our build is definitely not one of their strong points. Emails back and forth but you never get anywhere and still walk away with no idea when it will all be over. Promises of weekly updates and schedules have never occurred.
A1 Granny Flats promised a 12 week build. A1 Granny Flats handed the wrong things into council 3 times.
We signed the contract in November 2020 and construction didn’t start til July 2021.
A1 Granny Flats claim that Covid lockdowns, trade, material shortages and weather were at fault for the excessive build time. Our 20m2 studio construction site still takes up our backyard and driveway. A1 continue to give practical completion estimates and say they are actively completing the contract but make no real effort to get things done.
We have watched friends and neighbours knockdown old houses and build huge new houses as well as move back in while we wait to have our studio built. Other builders had trades, materials and dry weather to complete much larger builds while our studio sat week after week.
Management have all of the answers and excuses. Everything is covered in the small print of the contract Whenever we expressed our concerns we were made to feel like our build would become the top of their priorities. We were told we would have our family staying in the studio for Christmas 2021. Later we were ‘promised’ it would finished by January 2022. This treatment then turned and we were treated as the ones with the problem, we were being completely unreasonable.
As I searched for answers I found negative reviews kept coming up on their Facebook page and Google reviews. Client after client with similar stories. A1 Granny Flats eventually had all Facebook reviews removed. They are selectively hiding negative Google reviews and misleading potential customers. This is not fair and genuine practice!
Our slab has been poured crooked with areas missing. It had to be jackhammered off and will be rendered back to size. The roof is visibly out as you walk inside. The windows are scratched and out of alignment with huge gaps left between the window frame and the cladding. They have since been ‘serviced’ but appear to still have faults. The wrong kitchen was installed with major components missing. The downpipes are not connected so water floods the site. Yes they say they will fix it all but when?
Rubbish was left all over the site and until I asked for a rubbish cage. It took 4 months and the site was covered in sharp, dangerous building waste, rotting fruit, milk containers and random rubbish. There has been no sediment control installed as per the developmental consent. Pipes were broken. Leaking sewerage left in our yard for a week. After the the dirt containing the sewerage.The painter started painting with a cheaper paint than the contract. Whenever we complain the trades are blamed or we are reminded that they have said multiple times that they will fix it. We are being unreasonable! They are still completing the project! We feel it has been an unreasonable amount of time. We have given time for Covid lockdowns, bad weather, trade and material delays yet with all those allowances they are still 2 months over the contracted time. Nearing 12 months for a 12 week contract! It might have been easier to get through the time if the delays had been explained to us but other than one email about the Covid lockdown we were left in the dark. No communication about what was coming or why it was delayed. Maybe a reasonable amount of time for a house but not a tiny studio!
We just sit and wait, powerless.
We have no confidence in the MBA logo or the assistance from Fairtrade NSW and the NCAT process.
A1 Granny Flats do not act with honesty, integrity and responsibility. They cover themselves and give you excuses and lies.
It’s unfair that we should have to wait for them to finish in their own time when they have the majority of our money in their pockets and so much work left to do.