Terrible experience with the Pregnancy swaddle program... of course signing up was easy, it wasn’t until I was 20 weeks pregnant, I was told I wasn’t eligible for the Swaddle Program.
The communication, lack of customer service and clearly the training/knowledge about this pregnancy program isn’t of a high standard across the sales team, that - or they just care about taking your money, with no explanation on rules and regulations.
I was told the original ‘voice recording’ would be listened to, and if inadequately explained, HCF would honour the Swaddle Program, over a month later with multiple phone call attempts on my end, I finally receive a response saying ‘they don’t have any voice recording and there’s nothing they can do.’
Now over 27 weeks pregnant, and no idea where I’ll be delivering our baby at this stage... not to mention the added cost, and stress.
I certainly don’t recommend changing health funds, especially to HCF, if you’re after quality, care and assurance.