System installed Nov 2015. Happy to invest in a quality solar system that will save me money, installed by an accredited retailer with clean energy council, guaranteed production , day to day savings with many retailers etc. Installation team very efficient and identified the best location to install panels to maximise electrical generation. Great service finding cheaper energy supplier, although paperwork changing suppliers taking forever (weeks!).

Miscommunication for invoice ('cash' - no payment plan) led to chasing of payment within hours, which was unexpected. Complaint very badly managed by management. Poor customer service from a senior Manager laying blame on sales employee, laying blame, challenging my experience, eventually putting phone down on me after what was considered to be too long a conversation (30 mins). Apparently buying solar up front is just like buying a car with cash, however this car 'will' get roadworthy in 1-2 weeks after payment, and the car can't be driven for weeks following purchase. terrible customer service. I have had to do a lot of chasing ( for electrical inspection, discounts, to get the system operational ).

18 Jan 2016: approx 2 months: system still not operational, no communication from United Solar Energy. No information on discount service to date. Maybe if I call again...

Approximate cost: $8000