After a lot of thought I am writing a review that is contradictory to others. After being sent an email with appointment for 6 weeks away. I was sent a confirmation on the Monday before which I thought I had replied to (I pressed return instead of send) Reception apparently rang on Tuesday and Wednesday when my phone was off for a funeral and workshop. On arriving on time for my appointment I was advised Doctor would not see me as I had not confirmed my appointment. Being at a cardiac centre no one even asked if I was OK. To say I was embarrassed would be an understatement. Totally unprofessional. I was offered another appointment in a couple of weeks butI was so upset I refused and left. Needless to say I am still traumatised. I don’t think the doctor was asked as the receptioinist rang ‘ upstairs’ before confirming. I have asked several businesses since if it was right and have not found one who agreed with the practise. After all I needed my heart checked which is all I was waiting for. Ridiculous way to treat people as we have lots to treat people. Is an appointment an appointment or not