Reviews by vickym3

This review is for Essence For Flowers, Craigie WA

verified email - 13 Apr 2012

Flowers in Australia are expensive. Very beautiful and still wonderful to receive and give, I think. However, it is the service that this store offers, willingly, without exception, that keeps me going back time after time. It was some time before I learned the florist is the owner. As my then 13 daughter was growing and leaning to be a little more independent picking up the odd loaf of bread. She always came back with one flower! Yes, ONE flower, beautifully wrapped, whether she had 20c, 50c or $1 change the flower varied, but the attention to detail was the same. This florist gave my daughters meager offering respect and time, every time. I went into the shop to introduce myself, and thank her, but we didn't exchange names. So when I called over the phone to have flowers delivered to a friend who became ill, I was just another voice on the phone. It was late in the day, and I expected to be told 'can't deliver until tomorrow', instead the florist said, 'it's not too far I will deliver them on my way home. She could not have identified me as anything other than another paying customer. Several times since, her service has been above and beyond, her flowers always beautiful and fresh, and her arrangements original and willing to compromise on budget, but never value. That customer loyalty keeps me from going anywhere else. Service, with a smile and genuine warmth if seldom found these days. This lady has it for everyone not just her regular customers.

Approximate cost: $20c to $50