Reviews by whetut

This review is for Gold Coast Local Moves, Gaven QLD

verified email - 19 Aug 2018

The worst company ever. Where to start?? Didn’t bring s big enough truck for the job. Damaged my table, leather couch, fridge and at the new house damaged the tile floor and walls. The mover insulted my wife and intimidated her and insulted one of our guests that arrived. They then held my couch to ransom because I refused to pay for them to go back and get the other furniture and boxes they left behind, due to the fact they didn’t break the furniture down to move it or use packing blankets so not to scratch or damaged anything. Over charged for stopping working and driving in the opposite direction to feed themselves 2 hours into the job and also extended the time on the form. It gets worse. They were also supposed to do the bond clean. The Manager/cleaner rings that night twice intoxicated apologising and saying she’ll deal with the matter. The next day for the bond clean, one of her kids is mysteriously sick so puts off the clean to the following day, the last day of my tenancy. Arrived at 11am now 9 like she said, no bucket no mop, just a basket of cleaning products. Landlord calls and says she’s doing nothing just sitting there. Ring to see what’s happening, she explains that she’s not the maid and is waiting for someone to clean up the floor, the very thing we hire her to do. She then explains tgere are still things there, I said yes, because your guys didn’t move them for us. As you can imagine frustrated and 3 days of unprofessionalism, destruction and lies, my wife arrived and there were words exchanged at which point she left with no time to get cleaners before the tennants move in the next day. This has cost me twice as much now with no solution in site. When confronted abou the damage, was told insurance won’t cover the items, they’ll assess how much they think they’ll be worth now. Promised a phone number to call from management but still waiting. The nightmare continues and this company has no morals or integrity.

Approximate cost: $550