Very disappointed with the removalists that came to do my job recently - didn't explain well enough beforehand about how call out time actually being calculated which potentially could trick people into paying extra. In the middle of the move while I had to leave the place unsupervised due to school pickup, when I came back after 40 mins or so, I was told the service was overtime (which I thought it was not overtime, still 10 mins left till it was said on the paper) so had to pay them extra $$. However I found 3 cigarette heads in my new place's balcony later after they left. This showed to me that the removalists were unprofessional and not treated their customers and customer's properties seriously. I would not use this company anymore and would not recommend it to anyone else.