Have been with iiNet for 8 years and have had constant issues for the last 11 months with 35+ hours spent on the phone and three technician visits the issue has still not been resolved.
There have been at least 8 occasions when I have been told "we'll call you back" and they never do.
On three separate occasions I have been told "we'll transfer you to that department" only to be left on hold for more than an hour and a half.
iiNet support always makes promises about a "credit" to make up for the issue but have never followed through with their promises until this week when I was offered two months credit, which is quite honestly offensive after the amount of time/income I have lost trying to deal with iiNet and get the issue resolved.

I have come to realise iiNet does not value their customers at all.

Approximate cost: $80