Reviews by xs

This review is for Southern Flooring, Noarlunga Centre SA

verified email - 23 Oct 2015

Not the greatest or most substantial range, but you cant argue with good prices and friendly service. We haven't had to buy much flooring, but both rugs we've purchased over the last 5 years have been from there and we will go back if we ever need to buy another.

This review is for Carmel's Cafe Bar and Grill, McLaren Vale SA

verified email - 23 Oct 2015

We love going here. Family friendly, great food, great service. The only negative is the menu is large and it can be overwhelming finally selecting something. We are regulars.

This review is for Discount Lounge Centre, Keswick SA

verified email - 23 Oct 2015

I would give zero stars if possible.
Briefly, first the wrong couch delivered - the delivery men, thankfully, spoke to DLC staff on my behalf and I heard them having to explain why no, the wrong side facing chaise would not be ok in our living room (and even if it was, the absolute nerve to even suggest we just keep it is disgusting). Eventually the right lounge arrived, and as we bought the leather protection kit, it was a couple of days before we really got to inspecting the lounge. To our dismay, the lounge was marked, had sagging and imprinted leather, and holes in the headrests - headrests that didn't line up from one to the next. We spoke with staff at the store purchased from and were told to raise it with head office which we did the next business day. Immediately, we were met with cynicism, as if we had damaged it ourselves and WE should have taken greater care to inspect the lounge before taking delivery of it - mind you, on both occasions the lounges delivered were NOT wrapped in any sort of protective wrapping. After much sarcasm, DLC head office staff took down our concerns and promised a phone call to advise when a repair person could attend to review the condition of the lounge. Days went by. I had to call and chase up where my phone call was... I was told again, they would get back to me, but not without mentioning that I lived too far away for anyone to "just pop in" to look at it - yet, I live only 1.4km from their store in Reynella...
Days went by again. I was promised a resolution before 5om on a Friday - received a call at 5:30pm that night... Talk about leaving it to the last minute... I was promised a repair man would attend a whole week later...
That Friday rolled around, and the repair man attended, and agreed that there were imperfections with the suite. It was taken away, but not before I had to tell them to take the whole thing, as they had only wanted to take one half at a time...
Over a week later (and after I had to call and chase them again, surprise surprise) A lounge was delivered. It matched the lounge we'd bought, but I hesitate to call it OUR lounge because although the initial defects were gone or minimised, this lounge was filthy, clearly used, and had a whole raft of defects of its own. I contacted them 24 hours after delivery was made to demand a refund and was given the age old "I cant decide that, I'll speak to management" excuse. I was, however, told I could expect a call back by COB the following business day. Needless to say, no phone call came.
I don't know what kind of business they are running there, but any time a customer expresses the kind of disgust I have over a continued period of time, is usually the kind of task that gets prioritised. It just goes to show you that some businesses still operate under the notion that once they have your money they don't need to worry about you anymore. Wouldn't recommend my worst enemy shop there.

Approximate cost: $2000

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