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When selling, they are all smiles — but as soon as something goes wrong, their management and admin completely wash their hands of responsibility.

Under WA’s Environmental Protection (Noise) Regulations, the installer is legally responsible for ensuring an air conditioner is compliant with noise regulations in its installed location. Ford & Doonan put a high-decibel condenser unit directly outside a neighbour’s bedroom window. We ended up with a formal noise complaint, and when challenged, Ford & Doonan basically said: “It might be the law, but that’s not the reality.” Their position was that nothing would happen unless we took them to court.

They knew it was their legal duty, but they refused to act. In the end it was Summit Homes — not Ford & Doonan — who stepped up, took responsibility, and paid to have the unit removed and relocated so it complied with the law. If they didnt it would have cost me $2k just ti use my ducted Air Con again.

The on-site trades were fine, but Ford & Doonan’s management and admin are among the worst I’ve dealt with: dismissive, evasive, and only interested in protecting themselves once they’ve taken your money.

If you want a compliant install and a company that stands behind its work, avoid Ford & Doonan at all costs.