Reviews by zinaida-romanova-brameier228

This review is for Webjet, Melbourne VIC

verified email - 22 Jun 2016

All is fine until you need to change something. A simple problem of a missed outbound flight (accident on the road on the way to the airport) resulted in few days of discussion, emails, and almost $2000 of fees/rebooking. I have been flying internationally at least 2x/year for 20 years, and have never seen anything like this. Even worse- at the time of original booking the Webjet's price was at about the same level as other respectable travel agencies (Expedia etc), maybe $20-30 cheaper.
Not only they do not give you any time to change/cancel after booking (usually it is about 24h), but their 'rules' are so limited and strict, that there is no flexibility for changing one leg of a round trip. Things happen, people miss their flight all the time for various reasons.
Now, I am NOT asking for a free ticket rebooking, but even being willing to pay money, their limitations were such, that as I mentioned, I was asked to spend another close to $2000 to fix a mistake.

Special Offers