Hi, this is July 02, 2020. I didn't rent or buy with them but just had a poor experience of applying to rent. I inspected a place and made an offer 8 days ago. I phoned in to amend the move-in date the next day. Then after several days I rang in to see how things were going and left a message. No reply from the relevant person who i believe is the head of rentals.
I did it again yesterday. No reply. I emailed this morning asking to be called, nothing. I rang in just before and eventually spoke to her. She told me the owner had declined my offer and that anyone could have told me that. Days prior. Yeah, nah. The staff I dealt with were lovely and told me who I needed to speak to each time. They took two messages and this morning confirmed they'd been passed on. She chose to ignore me repeatedly and then tried to blame someone else. Not good. Meanwhile I missed several houses because I was respecting the first application. I will pop a quick email to the principle also, and I can't comment on other agents there, but that person was not up to scratch with basic communication and courtesy. The staff were super helpful otherwise.

Approximate cost: $320