We had our wedding here and it was a struggle halfway through the planning.

Before we signed the agreement, we were told by the sales consultant that if we couldn’t meet the minimum guest number, we’d still be able to use the remainder of the money towards decorations and theming.
A few months before the event date (and two deposits later), we were told that we could only use 30% of this amount. When we asked why, we were told that they “still had a business to run”. When I showed them the email the sales consultant sent us and asked if there was any room for discussion, they later emailed us that management were “still happy” to offer us this fraction of the remaining money.

Communication was sparse and inconsistent. Our wedding coordinator’s email felt like it was constantly set to “Out of Office” mode. In the days leading up to the wedding we wanted to confirm some last minute issues and these queries went completely unanswered.

We requested in writing that the top tier of our cake is saved so that we could have it on our anniversary. Curzon staff have so far said:
- They left it with someone called “[redacted name]”, but there was no [redacted name] at our party.
- They left it on the guest sign in table, but on the night the bridal party ensured everything was cleared away – they didn’t collect a cake.
- Curzon also said they may have served all of the cake, but I found this hard to believe since it was a three-tier cake for just over 100 people.
- Curzon misplaced items of ours that were labelled with event number, date, and name (including some specially imported items). A staff member showed us the storage room where they might have been kept, which was a mess, and we couldn’t find anything there.
- After the wedding, every time we made a request they said it was “100%, no problem”, followed by silence. After several weeks of back and forth with different staff members [redacted names], they offered to check with IT to retrieve footage to see where it could’ve gone, but due to delays in communication and being passed around, the camera footage had expired and was no longer accessible.
- The last action was for [redacted name] to return my call by early April. Still waiting to hear back.

Overall, our wedding day went relatively smoothly and the grounds are nice, but it was overshadowed by poor customer service, disorganisation, lack of communication, and lost items. As soon as the event was done it feels like they’ve washed their hands of us and are now just stonewalling us. I’m still short a cake tier and several items a couple of months after the event. I’m not expecting to see these again.

I’d love to know what actually happened, maybe even be compensated, especially since my wife and I have acted in good faith throughout this whole process and given them the benefit of the doubt, but in the past month I can’t even get a simple callback from these guys.

If you do choose to go with Curzon, tread carefully, get everything in writing, and don’t use items you’re willing to lose.