We used Victory blinds a year ago and our experience was not great. We wanted to add a blind next to the one from a year ago so we called Victory again for consistency. I wish I hadn't.

I had a quote done on Wednesday 11th of November by Salesman Jim P. He came, we discussed two external blinds, and the option of getting them done prior to Christmas. One blind needed an extra measure prior to order, but he said we could split the order to get the one I wanted done prior to Christmas. I asked what the timelines were like, he said currently early-mid Dec, but I would need to get my form in 'quick'. I received the quote at the end of the next business day (Thursday) Within 3 working days after I received the quote, I had my order in with half the deposit.
The next time I heard from Jim was on the 30th Nov (just after the non-urgent blind got measured), when he rang with a question about a colour on the blind (the one that was supposed to be installed prior to xmas). So clearly although I submitted my forms 2 weeks prior, my order hadn't been split and submitted separately. After answering his question, I asked him when install was and he replied January. I advised him I wasn't too pleased to hear this, and he proceeded to tell me it was my fault for taking so long to hand my order/deposit in. He knew I wasn't happy. After the call I got a text saying he would get back to me 'tomorrow' re ETA on my install and wrote dates in the text that I got my forms in (ie. it was my fault). I was furious, but let it go. Jim didn't get back to me 'tomorrow', so on the third day I sent him a text. He said ETA was early to mid Jan. Nothing could be done to get my order quicker. I was furious but let it go.

I was then contacted on 21st December to say my installation date was 29th Jan. I then advised the poor rep who answered my call my story of ongoing disappointment and lack of communication and he was empathetic. He said it appeared my order got placed by Jim after he spoke to me on the 30th Nov. SO MY ORDER HADN'T BEEN SPLIT AND NO ATTEMPT was made to push through my pre-Christmas blind. I then had a call from Claudette, who said Covid had had impact on time lines (Jim told me at quote time it actually hadn't). Also their business cut off for Xmas was 'before' I got my order in with Jim. When Jim visited he did not tell me any cut off's for Christmas and said get form in 'quickly'. I thought I had put it in quickly! Why did Jim not advise me of a cut off's POST his visit when he knew this is what I was aiming for? Why when I submitted my order wasn't I told I had missed the cut off? Claudette could not provide any answers but kept trying to defend Jim and tell me that I didn't get my forms in 'quick' enough. Fault was mine. She could not comment on Jim's communication but would speak to Jim again and call me back. I said if he could not offer an apology or admit accountability for lack of communication on time lines, not managing expectations, blaming the customer instead of accepting some responsibility himself, then please don't call me back, I couldn't deal with another call saying it was all my fault. I have not heard from them and that leaves me here to my review.
I can't cancel our install as I now see reviews about difficulties in getting money back from this company. Install is set for 29th Nov, but after that I will NEVER NEVER use this company or refer them. DON'T USE THEM. All charming at quote time then no care or accountability. The customer is wrong, and they don't do anything wrong.

Approximate cost: $2000