We called Robert because we had a screen issue flickering that turned out to be the monitor. We depend on the computer and Robert offered to drive us to a computer store and help us to pick up a monitor at a whole sale rate - without him marking up the price. He was able to advocate for us and get the best value monitor at the best price and then came back and installed it. We then used him to clean up our computer and protect it with a virus scanner. Robert tried to get the best out of the time. He didn't try to extend it and explained what he was doing. He then finished up the job by helping us move away from bigpond to gmail.