Zoo Computer Repairs

Opening hours

Monday:

7am -10pm

Tuesday:

7am -10pm

Wednesday:

7am -10pm

Thursday:

7am -10pm

Friday:

7am -10pm

Saturday:

7am -10pm

Sunday:

7am -10pm

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Service awards

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Reviews for Zoo Computer Repairs (1127)

Write a review
4.9
1127 reviews
5 star icon
1080
4 star icon
41
3 star icon
4
2 star icon
0
1 star icon
2
Service Rating
4.9
Quality Rating
4.9
Value Rating
4.9
Helen H.
1 review · 600 points
verified email - 10 Jun 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Remote virus removal

Robert has been very helpful, I didn't have problems with robert but I got a message saying I had a virus. Robert cleaned up and sped up my machine by 400 seconds and i ntoiced the difference. He did it remotely.

John D.
1 review · 600 points
verified email - 05 Jun 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Remote outlook - excellent service

overwhelmed with knowledge and attitude. called Robert because we were having issues with telstra bigpond, and he moved us over to gmail but did it in a way that we don't have to go and tell everybody our new email address as we will still get our old emails, but then everyone's address will be updated with our new one. Trusted him with the remote support as well. Very patient.

Paul K.
1 review · 600 points
verified email - 02 Jun 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

very polite and knowledgeable, no problems at all, solved my problems with my microsoft word issue, apparently the store had set it up under another email address, while we were not able to recover it, Robert assisted me in buying office as well as configuring it on my new computer. He also set up a better email program than having to go to outlook website each time thus avoiding the ads.

Grace M.
1 review · 600 points
verified email - 28 May 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Virus removal

I appreciate Robert has done everything with getting my virus off the computer. Robert gave me prompt attention to detailed and explained it. He also was passionate about tatics that norton antivirus are doing to scare people and to make it harder for them to cancel their subscription. Thanks Robert.

Joanne V.
1 review · 400 points
24 May 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Email help remotely

Fantastic service - I called Robert on a saturday as i was unable to access my bigpond emails which was causing me stress. He knows his stuff, Telstra, couldn't help after 1.5 hours, yet Robert did it in 30 minutes. Will recommend to anyone i know.

Nicholas H.
1 review · 400 points
23 May 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Laptop repairs

I have sent a few laptops in for repair now. I have always received top quality service and extremely reasonable repair costs I cannot recommend Robert or Hamid enough

Maryanne M.
1 review · 600 points
verified email - 22 May 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Excellent service

Fantastic professional service, fixed my computer issue very fast . So pleased as Robert gave some great advice and also saved me $50 a year on a subscription. Would highly recommend Zoo Computer Repairs.

Greg G.
1 review · 400 points
20 May 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Remote support email issues.

Great service, very helpful and professional. Had troubles with telstra's email fixed it not only on my PC but on my mobile remotely. Trusted him with this. Takes a lot for an old man like me to trust. Also spoke to that AI that took my phone call and it blew me away.

Greg B.
1 review · 400 points
10 May 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Robert was extremely helpful fixing our computer especially at short notice.
He went out of his way to assist us and I would have no hesitation in recommending his service.

Rosmond D.
1 review · 600 points
verified email - 09 May 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Email issues and saved us office subscription fees

First contact from Robert from zoo computer repairs, we were very anxious to do a remote support session, he didn't disregard our thoughts and opinions, however was able to jump on remotely straight away and fix our issues with our emails which are very important. We will be calling him soon, hopefully not to soon though. He also made changes to our office subscription and saved us $50 a year.

Approximate cost: $150

Shelley F.
1 review · 400 points
29 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I had a suspected virus on my computer which I use for personal and work. Robert from Zoo repairs was able to fix my problem very fast. He prioritised my issue so that I was able to get back to work as soon as possible as I didn't want to risk a virus going through my workplace. I was very happy with the support and explanations provided and quick responses to messages and phone calls. I would highly recommend this service. - Shelley

Tracy K.
1 review · 400 points
29 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Thanks robert

Robert was the best.

I called him this morning with issues of not being able to access my emails and my computer running very slow.

I had accidently phoned another company which I felt very uneasy about the day before. I felt they were scammers.

Well Robert fixed everything on my computer , making it safe and running faster.

I highly would recommend Robert/Zoo Computer Repairs , I felt very safe having him in control over my computer and all my files.

Great job Robert. One happy customer One happy computer

I know have access to my emails and my computer is running at lot faster’

check icon I found this business on Word of Mouth
Kerry M.
1 review · 600 points
verified email - 29 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Thanks robert

Robert from Zoo Computer Repairs was very professional.

He listened to my concerns and willingly explained everything I wanted to know, including upfront costs and the expected length of time required for the repairs and maintenance.

The computer has gone from a very slow 174 secs to a fast 72 secs.

His expertise inspired my own confidence.

Thank you Robert.

Terry A.
1 review · 400 points
29 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Great tech

After contacting Robert, from Zoo Computer Repairs Team on a Sunday, his prompt action early Monday morning and persistence with an out of control AI robot, which complicated things for a while.

Rob, being a very competent, experienced operator, solved and restored my malfunctional computer back to normal with ease.

I would highly recommend the Zoo Team to anyone who needs help with their computer.

Great work, thank you.

Mark D.
1 review · 400 points
29 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Remote support

Thanks for your professional and prompt service. I really appreciate the way in which you communicate and explain what you are doing. The remote service is very convenient. I highly recommend this guy.

Hayley T.
1 review · 400 points
26 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Virus removal after sophisticated scam on weekend

We cannot begin to thank Robert enough for the incredible assistance, time, and care he showed in helping my parents deal with an online scam they had unfortunately become involved in. His support was above and beyond—especially as he made himself available outside of regular working hours, which we deeply appreciated.

Robert did a fantastic job identifying and resolving the foreign programs that had been installed on their computer. His professionalism, expertise advise and reassurance brought us peace of mind during an incredibly stressful time.

Look no further than Zoo Computer Repairs—you will not be disappointed with the service provided.

Thank you again, Robert. We are truly grateful and will only use your services in the future.

Debbie N.
1 review · 400 points
08 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Amazing support from robert

I was hacked on Monday 3 March 2025 and when I realised what had happened, I immediately searched for local assistance and found Robert from ZooRepairs. With the help of his AI assistant, I was in contact with Robert and he immediately set to work identifying the problems I faced. By 2.00pm on 4 March 2025, Robert had found the issue, repaired it, offered very professional advice on computer safety precautions and I am now confidently back on the computer. Great work Robert, highly recommended and worth the cost of his time and expertise.

Thanks

Debbie

Brett B.
1 review · 400 points
08 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Email issues and help

Robert is very knowledgeable & always able to troubleshoot my issues.
I highly recommend this company.

Graham B.
1 review · 400 points
08 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Virus removal

Robert at Zoo Repairs provided me with excellent service at short notice on a Sunday, being thorough, conscientious and courteous, as well as offering a number of very useful suggestions as to how I could improve and maintain the working order of my laptop and mobile. It was a pleasure dealing with him and I would not hesitate to recommend him to others.
Graham, Double Bay

verified email - 07 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Don't get the bigger companies, get the smaller ones!

I've previously used a whole lot of Geek Companies in the past. The problem is, their knowledge is usually very limited and they seem to rush through the job as because they don't own the business, there is really no incentive for them to go above and beyond. This is when i tried to find a smaller company to assist with my tech needs and found Zoo after looking at the detailed reviews Robert had amassed to date. After reading them I had no hesitation despite never doing a remote support session before. He even did it on the weekend without any Surcharge and made me feel at peace to know that there were no viruses on my computer. If you are looking for a computer technician - I can 100 percent recommend Robert

Beverley Crosby
1 review · 400 points
06 Apr 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Bev crosby

Robert is a very pleasant young man who set up my lap top computer while explaining to me in easy to understand tech language what he was doing. He engendered full confidence in me by his expert knowledge and friendly personality.
He suggested several changes to some programs which will save me money. It is my pleasure to recommend Robert to anyone requiring expert computer assistance.

verified email - 25 Mar 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Peace of mind

Robert provides a distinct peace of mind with getting computers sorted. He explains things in non-tech language and is very thorough in providing me with information about what needed to be done. Very speedy response, fees are very reasonable, and the work is excellent. My computer is old (7 years) but feels like new again. Thanks Robert.

John R.
1 review · 400 points
24 Mar 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Exellent frtendly service top quality work I would recommend Zoo Computer Repairs too anyone.

Lynda L.
1 review · 600 points
verified email - 18 Mar 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Email issues

Robert was so helpful and the whole exercise was very much easier than i thought with giving him remote access to my computer to sort out email issues that I was having. It was quick and so successful. Thank you very much.

Mary W.
1 review · 400 points
11 Mar 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Remote support virus removal nsw

The service and help I received from Robert at zoo repairs was excellent. After being scammed I needed assurance that my laptop was safe. I am now confident that it is. The future my data is protected.

Priya J.
1 review · 400 points
10 Mar 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Helped secure our network

We have had the good fortune of having Zoo Computers to resolve our computer problems to our immense satisfaction. They have helped us on two occasions. Firstly we had a serious problem with Outlook rendering the program unusable. Zoo Computers resolved the problem by interconnecting Outlook with the Gmail account which we already had, with the Gmail account being in control. Now we can send or receive on either account. Secondly Zoo Computers installed a guest WIFI network for us. It is functioning very smoothly and a guest can no longer access our devices. We are impressed with Robert’s (computer expert and owner of Zoo Computers) expertise, friendliness and empathetic attitude and have no hesitation in recommending Zoo Computers

Approximate cost: $350

Sarah D.
1 review · 600 points
verified email - 07 Mar 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Take over of facebook and microsoft onedrive

Robert was fantastic when our Microsoft account and Facebook account were taken over. He was a calm support initially and immediately secured our computer and completely cleaned it setting up new accounts and security measures. He worked tirelessly to recover our Facebook account over several weeks and has continued to be supportive and assist despite only ever charging our initial very reasonable fee. Highly recommend as a trusting ally when dealing with any tech problems.

Derrick J.
1 review · 600 points
verified email - 16 Feb 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
Great remote support service

I'm so pleased that i have found Robert to help me with my computer.

Lydia -.
1 review · 600 points
verified email - 15 Feb 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

From one who doesn't suffer fools or dishonesty glady, I really like Robert from Zoo Computers. He's an amazing technician and a genuinely good, kind person. He configured my computing needs perfectly and I'm grateful to my friend for the referral

Ian C.
1 review · 600 points
verified email - 14 Feb 2025
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Good practical suggestions and solutions. Fast and efficient.