I found the website booking and quote tool very effect. After reading so many great reviews and being able to book online I decided to book a spring clean in.
The business communicated well in the lead up to the clean so I had high hopes of the standard I was expecting.
The cleaner arrived half an hour early which is better than late but I’d communicated in the booking I would be doing school drop off but would be home by 10. The cleaners spoke very minimal English so I found it quite hard and awkward to communicate. The reason I booked a spring clean in is because I’ve had a kidney infection and been unable to perform these duties myself. I was at the property when the cleaner finished as requested but the floors had been mopped so I was unable to really walk accross them to check the standard. After the floors had dried I went up stairs to check the bedrooms and was extremely disappointed. Not a single surface in my bedroom had been dusted. I could see the dust sitting on the bedside tables and talk boy. I then checked my daughters room - again no surfaces dusted and there was visible dirt on their rug that hadn’t been vacuumed up. The house was clean but didn’t have the ‘professional clean’ feeling I’m used to and frankly feel I may as well of just done the clean myself. I have had my house professionally cleaned many times and never paid a premium as high as Mint Cleanings. I was more than happy to pay the charge when quoted , but now the job has been completed I do not believe the price reflects the level of cleanliness or work involved. I feel there was a huge lack of attention to detail and at the end of the day that’s what I pay professionals for.