Just brilliant. Spoke to Tony who gave me an approximate diagnosis over the phone and asked me to send details via email of my faulty Westinghouse fridge. John then responded with a thorough diagnosis from the most likely to least likely scenarios and also quoted a price for either or, which was very fair. Arrived to scheduled appointment, fixed it in less than half an hour and was spot on with initial diagnosis. Also gave 1 year guarantee and told me to monitor for 24 hours and to call if there were any issues. Highly professional, friendly and explained everything thoroughly. Had initially called Westinghouse and when their tech arrived he just told me to buy a new fridge without even running any diagnostic tests, saying it would die soon anyway, hence, why I soon after called “the Fridge guy.” Would definitely recommend them. Very happy customer