Incompetent with poor leadership and management from the whole team from Sam to Nick, great at selling doors useless at everything else. I am surprised that Sam is still in business with how he runs his store and treats customers. You will constantly be told the manager (Sam) needs to call you and you WILL NEVER HEAR FROM HIM. We have spent over $18K on doors and they communicate poorly or don't communicate at all. They will collect money from and book you in for install and don't turn up and don't bother calling to advise they won't be turning up.
They have no interest in service delivery or customer service once they get your money. Honestly save yourself the headache and go somewhere more reputable. At this stage still waiting for our doors to be installed after taking time off work for their fitters NOT to turn up and no one bothered to tell us. Both days we were left to call to understand why. One day the fitter had a Aust Citizenship ceremony to attend - would have thought you would have know that well in advance, next day nothing again but told he called us. NO HE DIDN'T.
Also don't bother calling their head office 1800 956 964, you will met with the rudest receptionist who couldn't care less about customers experience. All she could say was Sam needs to deal with us, he is the VP and store owner we at Doors Plus can't do anything. WOW just WOW, this store is a poor reflection of your company name. I would like to think you would care. NEVER PURCHASE FROM THESE USELESS PEOPLE.

Approximate cost: $18000