I run a small business which sending products to interstates, Shopping Center, and Schools. For the past 11 months, my account manager from Hunter Express has change 3 times. Even though I tell them when I am running low on con note paper, they do really care, so I have to go pick up myself when I really out of con note. And, it is not only happen 1 time.

Missing/Damage CTNs
Hunter Express often damage my product specifically their Syndey Depot. 8 out of 10 time are always Damage. Even I put on fragile sticker on non-fragile products. It still get damage or missing. If you do not track your shipment, you will never know goods has been damage/missing.
Below is what I have from past 2 months:
25 Ctns from Melb to Ade (1 shipment) missing 4 Ctns.
6 Ctns from Melb to Syd (1 shipment) Damage 5 Ctns.
4 Ctns from Melb to Syd (1 shipment) Damage 4 Ctns
12 Ctns from Melb to Bris (1 shipment) Missing 3 Ctns
2 Ctns from Bris to Melb (1 shipment) 2 weeks lead time
16 Ctns from Melb to Caris (1 shipment) Damage 2 Ctns
ets...

Claim
Just like every insurance company dose. You will need to provide paper work to submit you claim. It was very fast response at the beginning then they want more paper this and that, back and forward, but I still get my claim. Nowadays, submit your claim will end out NO REPLY, NO UPDATE, and you will like to have those thing in writing.

Customer Service will usually need to wait up to 40 mins no matter what time during a day. I have try to call 9am to 6pm. However, Customer Service finish their day at 6:30pm.

Now, I am trying two other companies, their best rate maybe $1 ~$1.8 expensive then Hunters per carton. At least, damaging cartons are still in reasonable QTY and both of them dose their job. Therefore, I do not need their customer service at this stage for past two months.