To whom it may concern or care?
I am appalled at the failed attempt your company didn’t do yesterday.
I paid $875.27 to your company to deliver a parcel(s)
It was my son’s 14th birthday, and he never got his present(s) there were 3 packages to be delivered.
A white van turned up at our house at 12.25pm
No one got out of the van to ring the front doorbell to let us you that you were there, although we could see you in clear sight, my wife’s office is next to the front door.
My wife works from home, she seen the van, and assumed that someone would get out and ring the doorbell, where our whole family gets LIVE alerts to our phones.
I was watching the van on our many home security cameras at work when I got the notification that someone was in our driveway.
Our front door camera also showed the white van.
The van sat there for a few moments then just took off, then I received a message saying on the tracking app, that a card was left.
I can tell you that whoever was in the van didn’t leave a card or attempt to ring the doorbell or even get out of the van.
My son was so upset, so are we, his birthday party wasn’t as fun as it was meant to be, and we had organised people to lift the package.
Do you understand how inconvenient this has been? Let alone disappointing!
I will never purchase a product when I find out that you are the courier for my purchase.

Absolutely appalled by Hunter Express! They lost my expensive computer monitor shipment worth $300 and offer no compensation for their negligence (I am the sender). Their customer service is atrocious, failing to locate the large parcel (a 10 kg monitor!) for a whole month. It's frankly scary to think they can simply steal your packages and avoid any accountability.

I won’t purchase again from temple and Webster. They use hunter express - the rude staff and careless attitude is astonishing. Complaining to me the consumer that they don’t have drivers and the “your driver is on the way” messages doesn’t mean they are on the way. Sounds like scam artists. I waited at home for delivery and nothing. Pathetic bunch.

I will stop shopping at my favourite store, because they are using such a very bad delivery service.

Worst courier ever to the point that I've actively avoided to shop at the store that I really like just because they use this company for their delivery.

It's never been smooth experience with them, but in the current specific instance, they "missed" the delivery (even though I stayed home all day) - that's fine. Then every single day since, they keep telling you it's coming today, with estimated time that keeps changing by the hour on their tracking, until it disappears and they never arrive at all at the end of the day. Rinse and repeat the next day, same thing. You just have to stay home all day every day all week, and nobody ever turns up.

But THE WORST part is the arrogance of their customer service. When I called and respectfully asked for a new ETA date (because the website still said yesterday), she uncaringly answered "it'll get delivered whenever it gets delivered". As someone who has worked in delivery before, I know that "whenever" is not an acceptable timeframe for a delivery business. I pressed her for a narrower answer (this week, next week, next month?), perhaps from her colleagues, but she insisted nobody knew, then proceeded to scold me, went into a long monologue about how I had been wasting her time, then hung up the phone.

I was shocked, but mostly annoyed I had to call back and wait in another long queue. A nicer staff picked up this time and effortlessly gave me a helpful answer: "it's scheduled for tomorrow". Suddenly a very specific timeframe! So someone DID have an answer. What was with all the attitude of the other person then? Anyway I waited the next day, they failed to turn up, didn't send any message or reschedule. Typical.

People in this company really have zero respect for your time, and sound like they hate you. They don't have the slightest empathy and appreciation for your time. They'll sit on your parcel and will make you wait patiently at home every single day all week with their "we'll bring it to you whenever bring it to you" attitude, and expect you to feel grateful that they'd even talk to you. When they tell you they're coming today, they'll casually (and frequently) abandon it without telling you anything, and they'll scold you if they feel slightly pressured. They don't act like they even want to be in the delivery business at all, and will tell you on your face that you've wasted their time for being their customer. There's no redeeming quality about this company.

It's a real shame that one of my favorite shops uses these guys. Why on earth would they use these guys? After repeated awful experience with this courier, I've decided I can't shop there again even though they're the cheapest. A colossal waste of time and mental health. This has happened several times, and I always feel insulted whenever I deal with them. I almost have to beg them to provide the most basic service they can possibly get away with without getting sued. I don't know how they manage to stay in business thus far. I wish shops would disclose which courier company they use before I place an order.
First time I ever felt the urge to create an account here just to write this review.

Worst delivery service I have ever experienced. Had bought furniture that was supposed to be delivered with hunter express. First piece was supposed to arrive at 11am, I was waiting at home until 2pm until it finally arrived. Second delivery was scheduled for July 5th, and for over a week after the due date it was still saying "scheduled for delivery on July 5th". When the tracking finally updated the delivery to July 11th, 10.45 am, I stayed home from work. Throughout the day, the delivery got postponed to later and later, until at 4pm, it eventually disappeared and simply said "delivery is rescheduled". When calling the customer service, the lady on the phone was incredibly unfriendly, and just said "it is rescheduled for tomorrow, I cannot confirm it will actually arrive tomorrow either, you will just have to wait and see if it does". Can absolutely not recommend!

Absolute abortion of a company,I've been waiting 3 weeks for a delivery that's paid for when it was supposed to be hear in 5-7 business days,called to find out but I was spoken to like a dog & hung up on,these people are very dodgy & rude...stay clear of them I swear

Very unhappy with the staff. They can not tell me where my freight is and hang up on me. For a transport company very un professional. Would not be using them again. Recommend Find anyone else but this unprofessional team and transport company

Poor booking page. Terrible contact efforts. Pathetic communication. Have charged me twice still haven't got the package a month later. Do not recommend. Got here as part of the e-go courier group. Will never use either of these companies again.

Approximate cost: $150

Absolute crap.
Meant to be 1-2 days delivery Sydney metro. Still waiting 3.5weeks later. Now company saying maybe lost in transit however hunter express has no way of contacting them about the parcel they have on board. The worst customer service.
The worst delivery company.
Not worth wasting your money

Approximate cost: $800